Got Questions?

Q: Where do you get your gowns?

We get our gowns from all sorts of places, but primarily from boutiques as samples. We have great relationships with boutiques around the country, which allows us to offer a wide selection of beautiful gowns that you might not get to see in our area.

Q: Do you buy gowns from brides?

From time to time we will purchase gowns from a bride after it has been worn. If you'd like us to consider yours, feel free to send us a pic along with pertinent info, like size, alterations, and how much you'd like for it. You can send it to pennyformality@yahoo.com or text it to (440)251-0571.

Sorry, pictures with missing info will not get a response. 

Q: Can I hold a gown?

We don't offer holds, as our gowns are priced hundreds, sometimes thousands, less than those other boutiques. We price them to sell quickly. We do offer a 30 day layaway policy if your budget is extra tight right now.

Q: Do you clean the gowns that you sell?

Our gowns that come to us as samples are new, and have not been cleaned. You may decide to clean them prior to your trip down the aisle if you choose. If the gown was from a former bride, the gown has been cleaned prior to going into our inventory.

Q: Are appointments required?

Yes, we require appointments to ensure that we have a dressing room reserved for you and that we are available to provide a wonderful experience and that YOU are our sole focus. For the optimal bridal experience, we do not accept walk ins.

Q: How many guests can I bring with me to my appointment?

We are currently permitting brides to bring three guests to share the experience with her. If you want to include others, we encourage FaceTime or a similar technology once you've narrowed down your selection to allow them to be a part of your big  "Saying YES" moment.

Q: How long is a bridal appointment?

Bridal appointments are 90 minutes long.

Q: Is my deposit refunded if I don't find a gown?

Deposits are non-refundable. We are one of the few boutiques that lists their inventory on our website, so you can view our selection to decide whether you want to make an appointment (and you know you do!) Even if you don't purchase a gown, you will still leave with a robust understanding of what looks and feels good on you and with the memory of a wonderful private bridal shopping experience for you and your guests.

Q: What are your current Covid guidelines?

We are limiting occupancy to the bride plus three guests.

All guests must wear masks.

All guests will be asked to sanitize upon entry.

All gowns will be sanitized using either steam or a disinfectant antibacterial spray prior to returning to our inventory.

Fitting rooms will be sanitized between brides.

Q: Do you offer alterations services?

We offer alteration services on bridal gowns purchased from Formality. You can schedule your own appointment for your fitting on our website, We generally recommend about three months prior to your big day. We can tell you more about that at your bridal appointment.

Q: Do you offer alterations for gowns not purchased at Formality?

Not at this time.

Q: How much are your alteration charges?

We get asked this frequently, and there isn't a generic answer. Typically, the more detail on your bridal gown, the more you should budget for alterations. (But hey, think of all that money you already saved on that gorgeous gown you got from Formality!)